Shipping and delivery

SHIPPING

STEPHAN/H ships worldwide.

Our packages are sent via Canada Post. The shipping fees are based on the weight of the chosen items and on the delivery address.

DELIVERY

Our selected carrier delivers business days, excluding holidays. Please allow 4-12 business days upon order confirmation and product launch to major cities. Please allow extra time for deliveries to non-major centres and remote locations.

For more information on shipping or to track your package, use the tracking number found in your shipping confirmation email.
Please note : STEPHAN/H is not responsible for delivery delays that may occur as a result of poor weather conditions and parcel volume.

DUTIES AND TAXES

Please note that you must comply with the laws and regulations of the destination country of the shipment. Orders shipped outside Canada may be subject to additional taxes, duties and/or additional fees charged by the destination country. The customer is responsible for those charges and STEPHAN/H advises you to contact customs office of the destination country for more information.

If you have any questions concerning shipping and delivery, please contact our customer service department at 1-844-400-2585 or send an email at service@stephanh.com.